Have more questions about our products and policies? Find answers the here.
FAQ's
Shipping & Delivery
How long will it take to receive my order?
How long will it take to receive my order?
We offer insured and trackable worldwide shipping.
Orders are typically delivered within 7–14 business days, depending on your location.
What is your return policy?
What is your return policy?
We stand behind the quality of rouseM™ products. That’s why we offer a 60-Day Money-Back Guarantee.
If you're not completely satisfied with your purchase, simply contact our support team and we’ll help process your return or refund.
For returns or questions, please email us at support@rousem.com
I didn’t receive my order confirmation email
I didn’t receive my order confirmation email
Your order confirmation is sent automatically after checkout. If you don’t see it in your inbox, please check your spam or promotions folder.
If you still can’t find it, contact us and our support team will assist you.
How can I manage my order?
How can I manage my order?
For any order changes or questions, please contact our support team.
Email: support@rousem.com
Product
How long does rouseM insloes support last?
How long does rouseM insloes support last?
With regular use, rouseM insoles support typically lasts 6–12 months, depending on activity level and frequency of use.
Over time, compression materials may gradually lose elasticity. Replacing your support within this timeframe helps maintain optimal stability and comfort.
Should you size up or down if you’re in-between sizes?
Should you size up or down if you’re in-between sizes?
Smaller than our smallest size?
Order the smallest size and trim using the guidelines on the back for a perfect fit.
In between sizes?
Always size up and cut to fit using the guidelines.
Bigger than our largest size?
Size EU 45–46 fits most larger shoes thanks to the flexible material and trim-to-fit design.
Simple. Adjustable. Made to fit you.
Are my shoes still going to fit after inserting the insoles?
Are my shoes still going to fit after inserting the insoles?
Will rouseM fit inside my shoes?
Will rouseM fit inside my shoes?
Yes. rouseM is designed to fit comfortably inside most shoes.
For the best fit, remove your shoe’s original insole before inserting rouseM™. This creates more space and improves overall comfort.
Can rouseM Help With Foot Pain?
Can rouseM Help With Foot Pain?
Yes. rousemX insoles are designed to provide extra support and shock absorption to help relieve common foot discomfort, including:
• Plantar fasciitis
• Arch pain
• Heel pain
• Forefoot pressure
Built for all-day comfort and better support with every step.
About rouseM
How did rouseM get started?
How did rouseM get started?
rouseM was founded with a simple mission: to help people move more comfortably every day.
We recognized that many people struggle with foot and ankle discomfort during daily activities, work, and sports. Our goal was to create supportive solutions that improve stability, reduce strain, and make movement easier.
By focusing on thoughtful design, quality materials, and real everyday needs, rouseM was created to help people stay active and comfortable wherever life takes them.
What makes rouseM unique?
What makes rouseM unique?
At rouseM, we focus on creating products that combine support, comfort, and performance.
Our designs are built to provide targeted compression, improved stability, and lightweight comfort without the bulk of traditional supports. We also prioritize breathable materials and practical designs that fit easily into everyday footwear.
The result is reliable support that helps you move with greater confidence throughout the day.